Privacy Policy
www.thezhentea.com is firmly committed to safeguarding your privacy. Our website employs the SSL security encryption protocol to ensure the secure transfer of your sensitive information. We strictly refrain from selling, renting, or sharing your information with third parties. All information provided to us will solely be utilized for order fulfillment, to update purchasers on order status, and to enhance your overall user experience. For comprehensive details, please visit our Privacy Policy page.
Service and Support
Unlike numerous other online enterprises that rely on generic email responses, every email received by www.thezhentea.com is personally addressed by a dedicated team member. We are dedicated to responding to all inquiries within 24 hours. While unforeseen circumstances may occasionally delay our response, we always strive to answer every email as promptly as possible. Our friendly and caring customer service representatives are committed to providing you with a highly satisfying experience and ensuring your order is handled smoothly.
Billing and Payment
We accept major credit cards, including Visa, MasterCard, and Discover, with no additional surcharges. When placing an order, please ensure that the name, billing address, and telephone number provided match the information on your credit card statement exactly. Incorrect details may lead to processing delays.
Sales Tax
Sales tax is only applicable to shipments within Colorado.
Shipping Policy
Once an order is placed, you will receive an automated confirmation email with detailed order information. The delivery time is determined by our processing time (from order placement to product dispatch from our warehouse) and the chosen shipping method.
In – stock items will be shipped within 24 business hours. If products are out of stock, we will notify you immediately, and you may choose to cancel the order.
We do not process orders on weekends and holidays. Orders placed during these times will be processed on the next business day.
For international shipments, additional shipping costs may be incurred at the time of shipping if the initially charged shipping fee is lower than the actual cost or if additional tariffs are required.
For any shipping – related questions, please call 303.351.9215.
Cancellation Policy
Orders can be cancelled before shipping. Please call 303.351.9215 and have your order number ready for a seamless cancellation process.
Return Policy
All products can be refunded within 30 days of purchase, provided they are returned in their original condition. Used or damaged products are not eligible for a refund. www.thezhentea.com reserves the right to assess the eligibility of a product for a refund. Once approved, your purchase amount will be refunded, and a confirmation email will be sent. The refund process may take up to 5 business days after we receive the returned items. If the return invalidates the free – shipping benefit, Ku Cha has the right to deduct the original shipping fee from the refund amount.
While we make every effort to verify prices before charging your credit card, www.thezhentea.com reserves the right to refuse or cancel any order with an incorrect product price, regardless of whether the order has been confirmed or your credit card has been charged. In the event of a cancelled order after credit card charging, we will promptly issue a credit to your card account for the full purchase amount.
Although Internet online processing generates an automated confirmation and response via email, www.thezhentea.com may make changes to pricing, product descriptions, and/or specifications after order confirmation but before product shipment. These changes are made to address various situations, such as error corrections, market fluctuations, product discontinuations, or unavailability. Ku Cha House of Tea reserves the right to limit and prohibit any sale at its discretion.